Partner Terms & Conditions
C'Alma Retreats is a private company with limited liability established and existing under the laws of the United Kingdom, having its registered in International House, 36-38 Cornhill, London EC3V 3NG, United Kingdom, registered in England & Wales with number 11777871. This website is used to find, compare, and book wellness retreats anywhere in the world.
We would like to make your experience of the use of our platform as positive as possible. In the case that you do encounter any problems when using our service, please let us know. We are passionate about offering customer care. Please note that this support is never a legal obligation and that we do not take on more obligations than provided in these terms of use.
These terms and conditions entail a license and its terms to use the platform of C'Alma Retreats. On the platform you can offer your travel experiences to C'Alma Retreats' individual users. Your acceptance of these terms and conditions is necessary before you can use C'Alma Retreats' platform as an organizer and offer your services to C'Alma Retreats' individual users. We advise you to carefully read the terms and conditions, so you fully understand the rights and obligations you have in relation to your use of our platform. You can access the terms and conditions through this hyperlink: [Terms and Conditions for organizers]
The annotation on the right contains a short explanation but is not legally binding.
1. C'Alma Retreats may transfer rights and obligations arising from these Terms and Conditions
to
third
parties and will notify you of this. The Organizer is not permitted to transfer any right
derived
from an Account to third parties without C'Alma Retreats prior written consent.
2.If at any time any provision of these Terms and Conditions is or becomes illegal, void or
invalid
for any reason whatsoever, such invalidity shall not affect the validity of the remainder of
these
Terms and Conditions and such invalid provision shall be replaced by another provision which,
being
valid in all respects, shall have an effect as close as possible to that of the replaced
provision.
3. These Terms and Conditions and the use of the Platform are governed by Dutch law.
4. Any and all disputes arising from or related to any agreement between Parties will be brought
before the competent court in Amsterdam.
"We are bound by Dutch law and therefore any issues that may arise will be brought before the court of Amsterdam."
In these Terms and Conditions, the following terms, indicated with a capital, whether single or
plural, will have the following meaning:
Account
as a result of the registration process, the personal, secure environment of the Organizer,
accessible through the Website after entering Login Details, which can be published/unpublished
by
the Organizer and through which environment the Organizer can make available its Experience
Offers
to Users;
Agreement
the agreement between the Organizer and C'Alma Retreats, on the basis of which the Organizer can
use
the Platform and to which these Terms and Conditions apply;
Content
all information made available by an Organizer on the Platform, including its Account,
Experience
Offers, business details, comments, look and feel and other information;
IP Rights
all intellectual property rights and associated rights, including copyrights, trade mark rights,
patent rights, design rights, trade name rights, database rights, and neighbouring rights, as
well
as rights to knowhow;
Login Details
the combination of the username and password generated when entering into the Agreement, with
which
the Organizer can access its Account;
Reservation
the binding agreement between an Organizer and a User regarding the purchase of one or more
Experience Offers, which comes in effect after the acceptance of an Experience Offer by a User,
subject to the Organizer's terms and conditions;
Organizer
the party that wishes to offer its Experience Offers to Users and has, to that end, entered into
an
Agreement, created an Account and has accepted these Terms and Conditions;
Party/Parties
the Organizer and/or C'Alma Retreats;
Platform
C'Alma Retreats's travel experience platform, where the Organizer can create an Account and make
available its Experience Offer to Users, whereupon Users can make Reservations with regard to
specific Experience Offers;
Privacy Policy
the privacy policy of C'Alma Retreats that can be accessed through the following hyperlink
[Terms
and Privacy];
C'Alma Retreats
the limited liability company C'Alma Retreats B.V., incorporated under the laws of the
Netherlands,
having its statutory seat in Amsterdam and its office at (1017 AZ) Singel 542, Amsterdam, the
Netherlands;
Terms & Conditions
these terms and conditions of C'Alma Retreats;
User
the individual that makes use of the Platform and is able to, among other things, view the
Organizer's Experience Offers and make Reservations;
Experience Offer
a specific vacation, holiday or trip published on the Platform as an offer, which vacation,
holiday
or trip can be bought by a User by making a Reservation;
Website
all websites related to C'Alma Retreats including all underlying web pages.
1.In these Terms and Conditions, the terms indicated with a capital, whether single or plural,
will have the meaning as stated in Article 13.
2.These Terms of Use apply to the Organizer's use of the Platform, all legal acts of C'Alma
Retreats and all of C'Alma Retreats's (other) offers and agreements.
3.The applicability of any general -, purchase -, delivery - and/or other conditions of the
Organizer are excluded, unless set out differently by C'Alma Retreats expressly and in
writing.
4.C'Alma Retreats is entitled to amend or supplement these Terms and Conditions. The most
up-to-date Terms and Conditions can always be found on the Platform and the Website. The
amended
or supplemented Terms and Conditions will be brought to the Organizer's attention during the
Organizer's use of the Platform. By continuing its use of the Platform, the Organizer
accepts
the amended Terms and Conditions. If the Organizer does not agree to the amended Terms and
Conditions, it can terminate the Agreement and its Account in accordance with Article 8.
5.Additions to and/or deviations from these Terms and Conditions are only valid when
confirmed
in
writing by C'Alma Retreats.
6.In other words:
"These terms apply to all legal acts of C'Alma Retreats, the contract we concluded with you
and
your use of our platform. If any of these terms change you will be informed as soon as
possible."
1. In order to make use of the Platform, the Organizer shall enter into an Agreement with C'Alma
Retreats, to which Agreement these Terms and Conditions apply. To enter into an Agreement, the
Organizer shall follow C'Alma Retreats's registration process. The Organizer warrants that all
information provided during this process is up-to-date, correct and complete. If the (company)
data submitted by the Organizer is at any point no longer up-to-date, correct or complete, the
Organizer shall modify or complete the required data. The Organizer is not allowed to register
an Account on behalf of another entity or person.
2. During the registration process the Organizer is required to enter all information requested
by
C'Alma Retreats before an Account is created on its behalf, which includes information about
cancellation, location, contact information and the Organizer's terms and conditions, as
communicated to the Organizer during its registration.
3. The Organizer is responsible for maintaining secrecy with regard to its Login Details. As
soon
as the Organizer knows or has reason to suspect that its Login Details have come into the hands
of unauthorized persons, the Organizer must inform C'Alma Retreats of this without delay,
without prejudice to its own obligation to immediately take effective action, such as changing
its Login Details.
4.The Organizer is at all times responsible and liable for the use of the Platform by third
parties through its Account. The Organizer indemnifies C'Alma Retreats against any and all
damage and costs arising from and/or related to the access to and/or the use of the Platform by
third parties through the Organizer's Account.
5. In other words:
"In order to make use of our services you need to register and create an account on our website.
You are responsible for registering the correct and complete information, and need to update it
when it's no longer up-to-date. Keep your log-in information to yourself as you are responsible
for what happens with your account!"
1. If the Organizer complies in full with all obligations pursuant to these Terms and
Conditions,
C'Alma Retreats will grant the Organizer a limited, personal, revocable, non-exclusive,
non-sublicensable and non-transferable right to use the Platform.
2. To the best of its ability, C'Alma Retreats will make efforts to provide the Platform with
due
care. The Organizer accepts that the Platform, only contains the functionalities and other
characteristics as it contains at the moment of the Organizer's use (“as is” and “as
available”). Each and every use of the Platform is for its own risk and responsibility.
3. C'Alma Retreats is at all times, without in any way becoming liable to the Organizer,
entitled
to make procedural and technical alterations and/or improvements to the Platform, including the
available payment process.
4.Each and every use of the Platform is for the risk and responsibility of the Organizer. The
Organizer is solely responsible and liable for Content and the storage and processing of the
personal data of Users.
5. C'Alma Retreats may at any time impose quality standards upon the Organizer, including but
not
limited to standards regarding technical requirements, information level and requirements
regarding the Experience Offers and/or services offered by the Organizer to Users. C'Alma
Retreats may at any time amend or supplement these standards and can – at its sole discretion –
(temporarily) block the Organizer's Account if these standards are not met.
1. make Content available that is in any way unlawful or infringes the rights of C'Alma Retreats
and/or third parties, including – but not limited to – IP Rights and rights that relate to the
protection of privacy;
2. reproduce or decompile the Platform or to apply reverse engineering to it, unless permitted
by
mandatory law;
3. make Content available that harms the interests and reputation of C'Alma Retreats;
4. engage third parties to perform any of the abovementioned acts;
5. deliberately involve false or misleading information; and/or
6. violate minimum (quality) standards communicated by C'Alma Retreats from time to time.
7. If, after completing an Experience Offer, a Users experience materially and objectively
differed
in a negative sense (to be assessed by C'Alma Retreats) from the experience suggested by the
Organizer in its Experience Offer due to the Organizers violation of article 3.6e, the Organizer
shall refund the total amount paid by the User for the Reservation. In addition, C'Alma Retreats
shall be entitled to suspend or delete the Organizers Account or impose additional requirements
for subsequent Experience Offers.
8. C'Alma Retreats reserves the right to modify, refuse or delete Content, in particular in -
but
not limited to - the events such Content is unlawful or violates any third party right, these
Terms and Conditions or legislation or does not meet C'Alma Retreats's (quality) standards.
9. If the Organizer is of the opinion that certain content offered by another Organizer or that
is
otherwise available on the Platform infringes its rights and/or the rights of a third party, the
Organizer shall notify C'Alma Retreats thereof.
10. In other words:
"C'Alma Retreats can in no way be held liable if issues (however unlikely) arise between you and
users. This includes for instance your responsibility to make sure their personal data is
protected. Any quality standards imposed by us have to be complied with at all times. You have
to be honest about the experience you offer: you will have to refund payment if you submit
misleading information (for example, you cannot charge any additional fee before or during the
experience and your accommodation should meet the specifications you submit). And finally, you
cannot use our site in any inappropriate way such as making available content that infringes on
the intellectual property of C'Alma Retreats or any third parties, harm the interests of C'Alma
Retreats in any way or engage others to do so etc."
1. The Organizer acknowledges and accepts that the Experience Offers are automatically processed
by
C'Alma Retreats and the Organizer itself is solely responsible for (the repair of) any
inaccuracies and/or inconsistencies in the Experience Offers displayed in the Platform. The
Organizer is fully liable for all claims from Users and/or third parties related to
(Reservations made due to) an incorrect Experience Offer and shall indemnify C'Alma Retreats
from all claims in this respect.
2. The Organizer is not entitled to apply higher prices on the Platform than the prices listed
on
its own website for the same Experience Offers.
3. The Organizer is entitled to apply its own (booking) terms & conditions to a Reservation.
However, the contents of these terms & conditions, as well as the application and enforcement
thereof are the sole responsibility of the Organizer. The Organizer's terms and conditions shall
not conflict with any provision of these Terms and Conditions, and the provisions of these Terms
and Conditions shall prevail in case of such conflict. C'Alma Retreats reserves its right to
reject the applicability of an Organizer's terms & conditions or specific provisions thereof. In
such case, Organizer shall either adjust its terms & conditions as to meet C'Alma Retreats's
requirements or remove the terms & conditions from the Platform.
4. In case a Reservation is made through the Platform, C'Alma Retreats is responsible only for
forwarding the relevant reservation information as submitted by the User and for sending a
confirmation (email) to the User.
5. The Organizer acknowledges and accepts that a Reservation of the User constitutes a binding
agreement between the Organizer and User. The Organizer is fully responsible for the
implementation and execution of such agreement, including support services/help desk et cetera.
However, the Organizer is not permitted to share its contact details with the User. C'Alma
Retreats shall never become a party to an agreement between the Organizer and User.
6. In providing the Platform, C'Alma Retreats provides support to the Organizer's as well as to
the
Users. However, C'Alma Retreats can never be held to provide support services to any User
regarding a Reservation. If C'Alma Retreats deems it necessary that an Organizer contacts a User
regarding a Experience Offer or a Reservation, the Organizer shall immediately do so. If the
Organizer's support services to Users do not meet C'Alma Retreats's quality standards, C'Alma
Retreats is entitled to (temporarily) block or remove the Organizer's Account.
7. In case the User cancels a Reservation in accordance with the Organizer's terms and
conditions,
the Organizer shall notify C'Alma Retreats of such cancellation as soon as possible. If the
Organizer fully reimburses the User for the Reservation, the commission fee (see article 5.2)
shall also be reimbursed by C'Alma Retreats. If the Organizer does not fully refund the amount
paid by the User for the Reservation, C'Alma Retreats shall be entitled to retain the commission
fee.
8. In case a Reservation has been cancelled and the User has paid through the Platform, the
Organizer shall also process the refund through the Platform. C'Alma Retreats is never
responsible or liable in case the Organizer processes this refund directly to the User. The
Organizer shall be liable for any loss of C'Alma Retreats in the event the Organizer acts
contrary to the provisions of this paragraph.
9. If the Organizer cancels a User's Reservation due to a cause attributable to the Organizer,
the
Organizer shall at all times fully refund all amounts paid by the User for the Reservation. In
addition, the Organizer shall compensate the User for all other costs and damages incurred in
relation to the Reservation. The Organizer is never entitled to deviate from its statutory
obligations regarding liability resulting from its for non-performance vis-à-vis a User.
10. In case the Organizer shortens the Experience Offer for any reason, the Organizer shall
offer
the User at least a (partial) refund, which refund is proportional to the shortened Experience
Offer.
11. If the Organizer has failed to deliver the package as described in the list on the Website,
Organizer shall offer the User at least a (partial) refund.
12. In other words:
"We process the offers you place on our website automatically, which makes you responsible for
the correctness of the information in the offer and liable for any claims that can arise out of
incorrect information. If you wish to apply your terms and conditions to agreements with users
you should upload them to your account. Any of your offers accepted by the user will result in a
binding contract between you and the user, and failures could result in a refund to the user. If
an offer is cancelled by a user you should notify us as soon as possible."
1. The use of the Platform by the Organizer is free of charge. When making a Reservation, the
User
shall be required to pay a deposit, which is a percentage of the total amount of the value of
the Reservation. C'Alma Retreats shall be entitled to determine a minimum amount of a deposit to
be requested from a User for a specific Reservation.
2. C'Alma Retreats shall reserve a commission fee for its services, which shall be a percentage
of
the total price due for a specific Reservation by a User. This commission fee will apply in case
the first point of contact between the User and Organizer is through the Platform. The
applicable commission percentage shall at all times be indicated to the Organizer before the
Organizer publishes a Experience Offer. C'Alma Retreats shall be entitled to adjust the
applicable commission, which it shall at all times indicated to the Organizer in advance. The
Organizer shall be entitled to remove its Experience Offers and/or its Account if it does not
agree with such adjusted commission.
3. Upon payment of a Reservation through the Platform by a User, C'Alma Retreats shall deduct
the
commission fee from this amount.
4. If (part of) the commission fee of C'Alma Retreats is paid directly to the Organizer, C'Alma
Retreats reserves the right to withhold the amounts due and payable from future User payments
the Organizer has through C'Alma Retreats.
5. For the transfer of funds paid by Users to the Organizer's bank account, C'Alma Retreats may
incur transaction costs. C'Alma Retreats shall be entitled to charge such costs to the Organizer
in accordance with the principles agreed with Organizer in its Account.
6. C'Alma Retreats may impose requirements in relation to the minimum balance which can be
transferred to the Organizer's bank account per transaction, which requirements shall be set out
on the Platform.
7. C'Alma Retreats cannot be held to make available alternative payment methods on the Platform.
Since C'Alma Retreats is entitled to change the payment methods available on the Platform, the
Organizer cannot derive any rights from the methods available at a certain moment.
8. C'Alma Retreats solely enables a User to make payment for a Reservation through its Platform.
C'Alma Retreats engages a third party provider to carry out the actual payment and C'Alma
Retreats has no influence on, is not involved in and is not liable for the payment of
Reservation by a User to the Organizer. If and to the extent a User fails to make payment for a
Reservation (in full), resolving such issue shall be the sole responsibility of the Organizer
and the User – C'Alma Retreats shall not become a party in such dispute.
9. In other words:
"Use of C'Alma Retreats, meaning creating an account and uploading experiences, is free of
charge. We charge a commission fee whenever an offer is paid for. We are in no way responsible
for issues arising from payment between the user to you."
1. No transfer of IP Rights is constituted by these Terms and Conditions. The Organizer is
solely
granted a license as described in Article 3.1. The IP Rights with regard to the Platform and all
materials, look-and feel and other texts, images, videos and information made available thereon,
including the Website but excluding the Content, are held by C'Alma Retreats or its licensor(s).
2. All IP Rights in relation to the Content will remain vested in the Organizer. The Organizer
acknowledges and accepts that by making the Content available, it automatically and free of
charge grants C'Alma Retreats an unlimited, worldwide, non-exclusive, sublicensable and
transferable right to reproduce the uploaded Content and make the Content available on the
Platform, including the right to use (parts of) the Content, the Organizer's name and/or logo
for promotional purposes and other services in connection with the Platform.
3. The Organizer shall refrain from any act that infringes the IP Rights of C'Alma Retreats,
including – but not limited to – the registration of domain names, trademarks or Google Adwords
that are identical or similar to any object to which C'Alma Retreats holds IP Rights, as well as
the reproduction, modification, reverse engineering or publishing of the Platform, including the
Website, for other purposes than those listed in the Agreement or those permitted by mandatory
law.
4. The Organizer is not permitted to remove, make illegible, hide or modify notifications or
statements with regard to IP Rights.
5. In other words:
"We respect your intellectual property rights relating to the content you upload. We ask you to
do the same relating to the materials , texts, images etc. on our website as well as our domain
names, trademarks and Google AdWords registrations."
1. By creating its Account and by using the Platform, the Organizer may provide personal data to
C'Alma Retreats. C'Alma Retreats shall process such data in accordance with all legal
obligations regarding the processing of personal data. C'Alma Retreats only uses your personal
data in accordance with the Privacy Policy.
2. In using the Platform, the Organizer may receive personal data of Users. The processing of
such
personal data is the sole responsibility of the Organizer. The Organizer warrants that it shall
at all times comply with laws and regulations regarding the processing of personal data. The
Organizer indemnifies C'Alma Retreats from all claims of Users and/or third parties which are in
any way related to the processing of personal data by the Organizer.
3. In other words:
"We take the privacy of our users very seriously. We only gather (personal) data for the purpose
of providing you the service you need. After a user accepted one of your offers and you receive
personal data from a user, correct handling and storage of that data - compliant with data
protection laws - is your responsibility. For more info check out our Privacy Policy hyperlink
[Terms and Privacy]."/a>.
1. The Agreement between the Organizer and C'Alma Retreats shall commence when the Organizer
creates its Account. The Organizer may, at any time terminate the Agreement, by requesting
C'Alma Retreats to remove its Account. In addition, the Organizer can at all times unpublish its
Account, in which case its Account and Experience Offers shall no longer be available to the
Users.
2. The Organizer acknowledges and accepts that the termination of the Agreement has no effect on
any Reservation made by Users and that the Organizer shall remain responsible for correctly
implementing such Reservation(s).
3. In the event of termination of the Agreement, there will be no reversal of that which C'Alma
Retreats has already delivered and/or carried out, unless the Organizer proves that C'Alma
Retreats is in default in respect of the material part of such performance.
4. C'Alma Retreats is at all times entitled to restrict the use of or terminate the Organizer's
Account if there are grounds to do so according to C'Alma Retreats. C'Alma Retreats shall not
become liable to pay any compensation to the Organizer in such cases. C'Alma Retreats shall, in
particular, invoke this right if C'Alma Retreats is of the opinion that i) the quality of the
Organizer's service towards Users is substandard, ii) if C'Alma Retreats receives notice or has
knowledge that Content infringes upon or violates the IP Rights and/or any other rights of a
third party, or iii) the Organizer violates any (other) provision of these Terms and Conditions.
5. In the event the Agreement is terminated, for whatever reason, C'Alma Retreats remains
entitled
to use the Content submitted by the Organizer. C'Alma Retreats will however, upon the first
request of the Organizer, remove or (where applicable) anonymize the Content.
6. All clauses of these Terms and Conditions that are to their nature intended to survive
termination, in particular Article 5 (Payment), 6 (IP Rights), 7 (Personal data), 9 (Liability),
11 (W&I) and 13 (Miscellaneous) shall survive such termination.
7. In other words:
"You can terminate our agreement at any time by requesting us to delete your profile or by
unpublishing your account. Systematically rerouting users to your own website to conclude an
agreement without C'Alma Retreats's involvement may be a reason to terminate or suspend your
account. Please note that some of your obligations to the users still have to be fulfilled after
terminating the agreement. In case you do not live up to one or more of our terms, we are
entitled to terminate or suspend your account."
1. C'Alma Retreats's liability, whether based upon (attributable) default, unlawful act or any
other ground, is limited (i) to direct damage only, and (ii) per calendar year to the total
amounts paid for the use of the Platform in the twelve (12) preceding months of that particular
calendar year. However, in no event shall C'Alma Retreats's total, aggregate liability exceed
EUR 5.000,=.
2. Direct damage shall solely mean:
1.property damages;
2.reasonable expenses that the Organizer would have to incur to make C'Alma Retreats's
performance
conform to the Terms and Conditions;
3.reasonable expenses incurred by you to determine the cause and scope of the damage, insofar as
the determination relates to direct damage within the meaning of these Terms and Conditions; and
4. reasonable expenses incurred to prevent or mitigate damage, insofar as they relate to direct
damage within the meaning of these Terms and Conditions.
3. Any liability on C'Alma Retreats's part for damages other than direct damage, including but
not
limited to indirect loss, consequential loss, loss and/or damage of Content, loss of
data/software, loss of profit and loss of revenue, loss of savings, reduced goodwill, damage by
business interruption and damage as a result of claims from third parties is excluded.
4. The restrictions mentioned in the preceding paragraphs of this article will lapse if and in
so
far as the damage is the result of intentional or wilful recklessness on the part of C'Alma
Retreats or its managers (“own actions”).
5. In other words:
"In the unlikely event of something going really wrong while using our services, we cannot be
held liable to pay direct damages of more than the total amount of fees paid to us in the
preceding 12 months. In any case the amount of damages to be paid shall not exceed EUR [….]."
1. Except as expressly provided in these Terms and Conditions, C'Alma Retreats makes no
warranties
of any kind, whether express, implied, statutory or otherwise, including but not limited to any
warranties of merchantability or fitness for a particular purpose, quality, safety, integrity or
accuracy of the Platform, nor the continued and correct availability of the Platform or the
Content, or the constitution of any agreements. Furthermore, C'Alma Retreats does not guarantee
that the Platform shall lead to successful travel experiences or any good and/or lawful behavior
by Users or any behavior according to the terms that apply between the Organizer and Users.
2. The Organizer is fully responsible and liable for the conclusion and performance of
agreements
between the Organizer and a User, including any payment obligation of a User related to any
Reservation. The Organizer indemnifies C'Alma Retreats from all claims of Users that relate to
any agreement.
3. The Organizer is liable for and indemnifies C'Alma Retreats from any damages and costs which
C'Alma Retreats suffers or makes as a result of (i) an attributable breach by the Organizer of
the Agreement or any other agreement between the Organizer and C'Alma Retreats, such as these
Terms and Conditions, (ii) an (alleged) infringement of IP Rights or any other rights by the
Organizer, including the rights of Users with respect to privacy, (iii) any use the Organizer
makes of the Platform or (iv) an unlawful act. All costs and damages that in any way relate to
such a claim will be reimbursed by the Organizer.
1. it has the full legal power and authority to enter into the Agreement and shall use the
Platform
under the conditions as set out in these Terms and Conditions;
2. it has the full legal power and authority make the Content available through the Platform and
provide the license as mentioned in Article 3.1;
3. the Content is correct, complete, unencumbered and not limited or restricted by any third
parties' rights, including IP Rights;
4. the Content is not infringing upon any third parties' rights, including IP Rights, and that
the
use of the Content is not in any other way unlawful towards third parties;
5. the Experience Offer complies with all laws and regulations and gives a correct
representation
of the actual trip offered by the Organizer;
6. it shall at all times comply with these Terms and Conditions.
7. In other words:
"Even though we make sure your experience using our services is as good as possible, the use of
our platform is for your own risk and responsibility. You are fully responsible and liable for
the conclusion and performance of your offers and agreements. You shall compensate us for any
damage we suffer attributable to any kind of breach on your part."
1. C'Alma Retreats is not responsible for any content made available on the Platform. C'Alma
Retreats will only, under the conditions as set out in this article, be obliged to remove or
block access to content that is manifestly unlawful or to stop manifestly unlawful behavior
after receiving a notification that is sufficiently precise and adequately substantiated.
2. C'Alma Retreats has established a procedure, by which any alleged unlawful content available
on
the Platform can be reported to C'Alma Retreats. This can be done by flagging the specific
content as unlawful, whereupon C'Alma Retreats shall receive a notification.
3. C'Alma Retreats reserves the right to not grant a request to remove or block access to
reported
content in case it has reasonable grounds to doubt the accuracy of the notification or after a
balancing of interests. In such a situation C'Alma Retreats can request a court order from a
competent court in The Netherlands to determine whether the material or the activity is unlawful
and should be removed.
4. C'Alma Retreats will not be a party in a dispute between the person making the report and any
third party arising out of or in connection with a notification of unlawful content.
5. The person that has reported unlawful content indemnifies C'Alma Retreats from all claims of
third parties in relation to the blocking or removal of content. The indemnification includes
all damages and costs C'Alma Retreats suffers, could suffer or which C'Alma Retreats incur in
relation to such a claim, including but not limited to the compensation of legal assistance.
6. C'Alma Retreats respects and protects the privacy of those who report (alleged) unlawful
content. All personal data C'Alma Retreats receives as part of a notification will always be
processed in accordance with the applicable privacy legislation and will only be used to process
the notification.
In other words: "In case someone uploads content that harms your (privacy) rights or the rights of others, you or a user can notify us of this content and we may remove or block access to that content."